Patient Guide

We are committed to your care.

Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you. You may be contacted by phone, email or text and asked to complete a confidential survey. Please take the time to complete the survey. Your feedback will help us know what we’re doing well and where we can improve.

Privacy Practices Patient Rights & Responsibilities Concerns About Your Care

Fast facts about your stay.

Support for Caregivers

We encourage patients to pick a key person to support them during their hospital stay. Whether you are that primary support person, or just one of many people caring for and supporting your loved one, you can play an important role in making sure your loved one gets the safest and best care both here and beyond the hospital.

Patient and Family Care
We participate in patient- and family-centered care. We believe that family plays an important role in ensuring the health and well-being of patients of all ages. Our goal is to create partnerships among healthcare practitioners, patients and families that will lead to the best outcomes and enhance the delivery of safe, quality, efficient, effective, and timely care.

What to Know Before You Leave
Caregivers can help ensure the best outcome for their loved one after a hospital stay by getting the answers to these three questions:

What is the next step for medical care (home or facility, follow-up with primary care physician or physical therapy, etc.)? Help your loved one arrange the details to make this happen—financial plan, transportation, scheduling, etc.
What new and former medicines does my loved one need to take? Help your loved one understand the details—timing, dosing instructions, side effects, prescription refills, etc.
What health warning signs do I need to watch for and what do I do if they happen? Help your loved one by writing these symptoms down as well as the name and contact number to call.

If you feel like you need a break or help, reach out to friends and family. And consult the resources listed here: National Alliance for Caregiving | Family Caregiver Alliance | Caregiver Action Network

Facts About Your Stay

ATM

For your convenience, an ATM is located on the first level of the hospital on the hallway behind the gift shop (1st hallway on the left, from the main entrance).

Bedside Shift Report

We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. Ask questions. The more you’re involved, the better and safer your care.

Bedside Technology

During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your healthcare team. If you have any questions, ask your doctor or nurse.

Cafeteria

The Cafeteria is located on the first floor between the lobby and emergency department. A typical menu consists of hot entrees, sandwich bar, and a salad bar with homemade soups in the winter months. Visitors and staff can find a wide variety of food choices in our cafeteria. Across the hall from the cafeteria is the courtyard with tables where many dine outside during the warmer months.

Cafeteria Hours:

Monday - Friday
Breakfast: 7:00 a.m. - 9:45 a.m.
Lunch: 11:00 a.m. - 1:45 p.m.

Weekends
Lunch: 11:00 a.m. - 1:45 p.m.

Drink machines are located at the end of the cafeteria hallway, past human resources and before the Specialty Clinic.

NOTE: The cafeteria is closed each day from 1:45 p.m. to 2:45 p.m. for cleaning. We apologize for any inconvenience.

Calling Your Nurse

Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.

Cellphones & Video

During your stay, you may see members of your care team using mobile phones. At Person Memorial Hospital, our staff are permitted to use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. There are many work related benefits of cellphones and other communication devices, including access to medical references, clinical tools and patient information.

Channel Listing for TV

# 3	Channel CBS – WKVT (example)	#	Channel	#	Channel
2	CBS 2	214	Motor Sports	344	Sonlife Broadcasting
4	PBS	229	HGTV	348	Free Speech TV
4-2	PBS (UNCX)	230	DIY Network	350	C-SPAN
5	NBC 5	231	Food Network	351	C-SPAN 2
11	ABC HD	240	HSN	367	Word Harvest Television
13	ABC 13	276	National Geographic	368	Hope Channel
17	CBS 17 HD	284	Science	369	Daystar Christian
22	CW 22	285	Investigation Discovery	370	EWTN
26	Univision Mas	290	Disney	371	Hillsong Christian
28	My TV	292	Disney XD	372	Trinity Broadcast Christian
40	Univision WUVC	293	Baby First	373	The Word Christian
47	ION TV	298	Boomerang	377	TCT
50	Fox 50 HD	299	Nick HD	378	Christian TV Network
70	QVC HD	300	Nick Jr W	379	Uplift TV
72	Jewelry TV	301	Nick Jr	380	Impact
73	Evine Live	302	Nick Toons	401	Aqui – Spanish
76	QVC 2	303	Teen Nick	447	Once – Spanish
101	Audience	305	ION TV	448	Enlace – Spanish
111	Interactive Ads	312	Hallmark	455	Oferta – Spanish

Concerns About Your Care

Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact the hospital patient advocate. You also have the right to file your complaint with either:

The North Carolina Department of Health and Human Services
101 Blair Drive
Raleigh, NC 27603

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org, then click “Report patient safety event”

Sometimes a healthcare choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our medical ethics committee can help you and those who are here to support you make difficult decisions.

Electrical Appliances

For your safety, we reserve the right to inspect any electrical appliances brought into the hospital.

Fire Safety

We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.

Flowers

Flowers are delivered to patient rooms by individual florists. Please note that flowers are not allowed in Intensive Care Units.

Gift Shop

Location: First Floor

Hours of Operation:

Hours: Monday - Friday, 10am - 3:30pm

Hours may vary depending on volunteer staffing. Closed on Saturday and Sunday.

Hearing Impaired

We have services available for people who are deaf or hearing impaired. If you need these services, please contact your nurse.

Hourly Rounding

A nurse will visit you every hour during the day and every two hours at night to check on your comfort, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily.

Housekeeping Services

It is our goal to provide to you a clean and orderly room. If at any time you feel that your room needs housekeeping services, please tell your nurse or call ext. 588 to leave a message for the Housekeeping Supervisor on call.

Interpreters and Translation Services

Interpretation services are available for many languages. Please ask your nurse, doctor or the nurses' station if you need interpretation services.

Lost and Found

If you've lost an item, please visit the unit nurses' station or call 0.

Mail

Mail and email sent to our website are delivered to patients Monday through Friday by hospital volunteers. Flowers may be delivered by individual florists, staff or volunteers. Fresh flowers are not allowed in critical care areas.

Mail received after discharge will be forwarded to the patient’s home. Outgoing mail may be taken to the nurses' station or given to your attending nurse. Postage stamps are available in the gift shop.

Medicines

Please do not bring any prescription or over-the-counter medicines to the hospital. All medicines you take in the hospital need to be prescribed, filled and given to you by hospital staff. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.

Parking

Parking is free for those individuals who are being admitted or are visiting a patient or resident at Person Memorial Hospital. Emergency department patients are welcome to park behind the emergency department for convenient access to the department. Rehabilitation patients have designated parking spaces near the Rehab Department. Cardiac Rehabilitation and Outpatient patients may park in front of the Specialty Clinic. There are designated spaces reserved for physicians to the left of the hospital. Employee parking is behind the hospital. Visitors and others are requested to park in undesignated spaces in front of the hospital.

Pastoral Care

If you would like a visit from the chaplain for spiritual care and comfort, please ask your nurse to contact the chaplain on call. Your loved ones also may fill out a request card in the chapel. A chaplain will address your concerns by the next business day after receiving the request.

The Chapel is located close to the emergency department. It is a non-denominational chapel where patients, residents, family members and guests may go for prayer, reflection or meditation. The chapel is open everyday.

Personal Belongings and Valuables

Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home, or give them to a trusted relative or friend to watch over. If this is not an option, valuables may be locked up by Security at your request. Person Memorial Hospital cannot be responsible for replacing personal belongings.

Public Restrooms

For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.

Rapid Response Team

You can call a critical-care response team to respond if your condition worsens and you do not get the immediate care you need. Dial 0 to request this special service. See your nurse or ask a staff member to learn more.

Smoking

Given the serious health hazards of tobacco use, we have chosen to become a 100 percent tobacco-free campus. No smoking or tobacco products will be used while on PMH property, parking lots, associated buildings and vehicles. Patients and visitors are asked not to smoke during their hospital visit.

If You Smoke or Use Tobacco
While you are in the hospital, please do not suffer from nicotine withdrawal. You can receive nicotine replacement therapy (NRT) or other appropriate support during your hospital visit. Please ask your nurse for more information.

Telephone

All patient rooms have phones.

To dial local, dial 9 + the area code + the number. To dial long distance, dial 9 + 1 + the area code + the number. To reach your nurse, use your call button or call the nurse directly using the phone number listed on the whiteboard.

TV

Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.

Vending Machines

Here you can find beverages and snacks 24 hours a day. Located on the first floor down the hall from the cafeteria, just before the entrance to the Specialty Clinics.

Visiting Hours

Visiting hours are subject to change. Please ask your nurse for official hours during your stay.

To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time.

Visiting Hours on the Medical/Surgical and Extended Care Unit are from 7:30 a.m. - 5:00 p.m. Monday through Friday. Visitors may enter through the front lobby of the hospital during these hours. After 5:00 p.m., the main entrances are closed, and visitors must enter the hospital through the Emergency Department.

The Intensive Care Unit is open for family visitation at any time.
Overnight visitation with a patient must be coordinated with the charge nurse and/or nurse manager and is only permitted under certain circumstances. If overnight visitation has been approved, you will be given a visitor card by the nurse, who will provide you with instructions for obtaining a visitor pass from the security guard. Please wear this badge and remain in the waiting room or the patient’s room at all times during your overnight visit. We reserve the right to revoke overnight privileges.

Wifi

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